Building Commitment-Based, Cross-Departmental Collaborations. A Case Study In KPI Governance
Industry
Industry Professional services
Company size
Mid-market
Teams
Company-wide
Products used
Products used
Industry Professional services
Mid-market
Company-wide
Products used
Since 2020, Our team at TOPP Tactical Intelligence Ltd of London has been dedicated in supporting Ohio-based behavioural health agency Alvis 180 in bringing a continuous improvement culture to its organization via an enhanced business process management program.
Since 2020, Our team at TOPP Tactical Intelligence Ltd of London has been dedicated in supporting Ohio-based behavioural health agency Alvis 180 in bringing a continuous improvement culture to its organization via an enhanced business process management program.
Since 2020, Our team at TOPP Tactical Intelligence Ltd of London has been dedicated in supporting Ohio-based behavioural health agency Alvis 180 in bringing a continuous improvement culture to its organization via an enhanced business process management program.
among the in-scope business which included the core 3 key divisions
from the Behavioural Health business line focusing on productivity & quality
capturing daily commitment activity and reporting monthly to 10 middle & senior level managers focusing on improvement opportunities
An estimated 25+ hours per month of administrative activities were eliminated from PRESTO's easy-to-use capture & reporting automation
Using the quality team as a central point, 4 primary platform users became the KPI tracking and reporting experts responsible to meet monthly with the Alvis CEO and COO
Initial training on the PRESTO KPI Manager platform included a weekly 30-minute session with the 4 key users. In total, 2.5 hours was all that was needed to see the team completely independent
